Crimson Clues

Effective Date: December 15, 2025

Mystery Escape Room, LLC (“we,” “us,” “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit https://themysteryescaperoom.com/crimsonclues or participate in the Crimson Clues event.

By using our website or registering for the Event, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

1.1 Personal Information

Full name

Email address

Phone number

Billing and payment details (processed via third-party payment providers; we do not store full payment card numbers)

Ticket and booking information

1.2 Automatically Collected Information

IP address

Browser type and device information

Pages visited and time spent on the site

Referral source

This data is collected via cookies, pixels, and analytics tools.

2. How We Use Your Information

We use your information to:

Process ticket purchases and event registrations

Communicate event updates, confirmations, or operational notices

Provide customer support

Improve website performance and user experience

Send marketing or promotional communications (where permitted by law)

Comply with legal and regulatory requirements

3. Marketing Communications

You may receive emails or SMS messages related to:

Event confirmations

Schedule changes

Promotions or future events

You may opt out of marketing communications at any time by using the unsubscribe link or replying STOP to SMS messages. Transactional or operational communications may still be sent.

4. Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies to:

Analyze traffic and user behavior

Measure advertising performance

Improve site functionality

You may disable cookies through your browser settings; however, some site features may not function properly.

5. Sharing of Information

We do not sell your personal information.

We may share information only with:

Payment processors and booking platforms

Marketing and analytics service providers

Legal or regulatory authorities when required by law

All third-party providers are required to protect your data and use it only for authorized purposes.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no system is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information only for as long as necessary to:

Fulfill the purposes outlined in this Policy

Comply with legal, accounting, or reporting obligations

8. Your Privacy Rights

Depending on your jurisdiction, you may have the right to:

Request access to your personal data

Request correction or deletion of your data

Object to or restrict certain processing

Withdraw consent where applicable

Requests may be submitted using the contact information below.

9. Children’s Privacy

This website and Event are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

11. Changes to This Privacy Policy

We may update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. Continued use of the website or participation in the Event constitutes acceptance of the revised Policy.

12. Contact Information

If you have questions or requests regarding this Privacy Policy, please contact:

Mystery Escape Room, LLC
Email: [email protected]
Phone: (520) 390-5887